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Return Policy

Return Policy

Heinie Specialty Products, Inc. Return Policy 

  1. Our Error: Any product that is returned in original packaging with a copy of the original invoice and is in unused condition will be exchanged or refunded if received with 15 days of the date on the original invoice.
  2. Your Error: Any product that is returned in original packaging with a copy of the original invoice and is in unused condition will be exchanged or refunded. There is a 10% restocking fee, NO EXCEPTIONS. For a refund or exchange, returns must be received before 15 days from date of the original invoice.
  3. Defective Product: Any product thought to be defective may be returned for examination. Upon review, if the product is found to be defective, Heinie will send a replacement immediately as long as that product is in stock. If the product is not in stock, it will be shipped as soon as it is available.
  4. HSP Inc. does not accept returns or exchanges on any product that has been installed and/or is in used condition with the only exception being a part that is assumed to be defective. Any defects are at the determination of Heinie Specialty Products Inc. only.

All of the above statements apply to products purchased directly from Heinie Specialty Products Inc. and are in unused condition.

If you are unhappy with a Heinie product that was purchased through a dealer or distributor, please contact that specific company, they will help you according to their policies.

All of the above statements are at the discretion of Heinie Specialty Products Inc. and can be changed without notice.