Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carrier to deliver our orders: UPS
Order Tracking
We do not update your order with a shipper tracking number. To get the shipper tracking number, contact us by email at sdavis@heinie.com or by phone at 217-228-9500.
Shipping Rates
We charge a flat rate of $5 per item shipped, with a maximum weight of 50 pounds. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email sdavis@heinie.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Heinie Specialty Products
301 Oak Street, Suite 3-4
Quincy, IL 62301
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
We do not offer an exchange on products. |
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